Fundamentals of DevOps and Software Delivery » FAQ
What are SLIs, SLOs, and SLAs?
Reliable production systems require clear service goals, actionable telemetry, and disciplined operations. Teams should monitor user-impact signals, respond with clear incident processes, and use post-incident learning to improve resilience.
Practical guidance
- Define SLIs/SLOs around user outcomes and service behavior.
- Collect metrics, logs, and traces with clear ownership and retention policies.
- Alert on actionable symptoms, not every low-level anomaly.
- Run blameless postmortems and convert findings into concrete engineering tasks.